onjuegos | Privacy Policy — How We Protect Your Data

Welcome to onjuegos. This Privacy Policy ("Policy") explains how we — the onjuegos platform — collect, use, and protect your personal information, and why we collect it. By using our website or app, you are considered to have agreed to this Privacy Policy.

We believe every member's data belongs to them. We never sell it, share it with third parties unnecessarily, or use it for marketing without your consent. onjuegos's privacy policy is built to meet international data protection standards.

Who It Applies To

This policy applies to all users of the onjuegos website, mobile app, and any related services — whether you are a registered member or simply a visitor.

1 What Data We Collect

Onjuegos collects several types of information from you. This data generally falls into three categories — what you provide directly, what we collect automatically, and what we receive through third parties.

Data Type	Examples	Collection Methods
Identity Information	Name, date of birth, national ID number	Registration form, KYC verification
Contact Information	Email address, mobile number	Registration Form
Financial Information	BKash/Nagad/Rocket number, transaction history	Payment Processing
Technical Information	IP address, device information, browser type	Automatic Collection
Usage Data	Gaming history, betting patterns, login times	Platform Logs
Communication Records	Support chat messages, email correspondence	Customer Support System

While some information may seem optional, withholding it may prevent us from providing certain services — for example, KYC verification is required for withdrawals.

2 How Your Data Is Used

Onjuegos uses your information only for lawful and specified purposes. We never use your data against you or process it unnecessarily. The primary purposes are outlined below:

Account Management: To handle registration, verify logins, and maintain account security.
Identity Verification: To complete the KYC process and prevent fraud.
Payment Processing: To process deposits and withdrawals and maintain transaction records.
Customer Support: To handle your questions, complaints, and requests.
Platform Development: To analyze user experience and improve the quality of our services.
Responsible Gaming: To detect unusual gaming patterns and alert the member.
Legal Compliance: To comply with regulatory requirements and legal obligations.
Promotions (subject to consent): To keep you informed about relevant offers and bonuses, with your consent.

Your Controls

If you no longer wish to receive marketing emails or SMS, you can unsubscribe at any time from your account settings or contact us at support@onjuegos.net.

3 Data Storage & Retention

Onjuegos stores your data on secure, encrypted servers protected by robust physical and digital security measures. We only retain your information for as long as it is needed.

Active account data: retained for the full duration the account remains active.
After account closure: typically up to 5 years as required by law.
Financial transaction records: minimum 5 years in accordance with anti-money laundering laws.
Customer support communication records: typically 2 years.
Cookies & technical logs: 30 days to 1 year, depending on type.

Once the retention period expires, data is securely deleted or anonymized.

4 Data Sharing & Third Parties

Onjuegos never sells your personal data. However, in certain circumstances, only the necessary information may be shared with trusted third parties.

Payment Processors: To process transactions via payment gateways such as bKash, Nagad, and Rocket.
KYC Service Provider: To complete the identity verification process.
Law Enforcement: When required by law or court order.
Regulatory Authority: For licensing or compliance verification purposes.
Technology Service Providers: For cloud storage, cybersecurity, or analytics services.

Important

All third parties we work with are bound by strict confidentiality agreements. They may only use your information for the specific purpose it was shared — nothing else.

5 Cookies & Tracking Technologies

Cookies and similar technologies are used across the onjuegos website and app. Cookies are small text files stored in your browser that help enhance your experience.

Cookie Type	Purpose	Duration
Essential Cookies	Login sessions, security tokens	Until end of session
Functionality Cookies	Language preferences, layout settings	1 Year
Analytics Cookies	Page visits, user behavior	30–90 Days
Security Cookies	Fraud detection, device recognition	30 Days

Most browsers offer the option to disable cookies. However, doing so may prevent certain features of the platform from functioning properly.

6 Your Rights & Controls

As an onjuegos member, you have the following rights over your own data. To exercise any of these rights, please contact us at support@onjuegos.net.

Right to Access

You may request to view what information we hold about you.

Right to Rectification

You can request a correction if any of your information is inaccurate.

Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

Right to Restrict Processing

You can ask us to stop using your data for specific purposes.

Right to Data Portability

You can request a copy of your data in a readable format.

Right to Object

You can object to your data being used for marketing or profiling purposes.

7 Security Measures

Onjuegos has implemented industry-standard technical and administrative safeguards to protect your data. Our security infrastructure is continuously reviewed and improved.

SSL/TLS Encryption: All data transfers across the website and app are encrypted with 256-bit SSL.
Two-Factor Authentication (2FA): Extra verification for account login and critical activities.
Encrypted Database: All stored data is protected with industry-standard encryption.
Regular Security Audits: Regular security audits conducted by independent third-party experts.
Access Control: Only authorized personnel can access data, and only on a need-to-know basis.
Data Breach Response Plan: A response plan is in place to ensure swift action in the event of any security incident.

Your Responsibilities

We do everything on our end to ensure maximum security. However, keeping your password strong, not sharing it with others, and staying cautious on public Wi-Fi is your responsibility.

8 Minor Protection

Onjuegos strictly prohibits registration and use by anyone under the age of 18. We do not knowingly collect personal data from minors.

Date of birth is verified at the time of registration.
Age verification is mandatory as part of the KYC process.
If a user is found to be under 18, their account will be terminated immediately.
If a parent or guardian has opened an account in a child's name, please contact support@onjuegos.net and the account will be removed.

9 Contact & Complaints

For any privacy-related questions, concerns, or complaints, feel free to reach out to us. We typically respond within 72 hours.

Email: support@onjuegos.net
Live Chat: Available on the platform 24/7

If this Privacy Policy changes, we will notify you via a platform announcement or email. Continued use of the platform after any changes means you accept the updated policy.

Onjuegos Privacy Policy — Your data is safe